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April 2021: COVID-19 Update & Office Policy

It has been a year of the “new normal” and seems like no end in sight right now.  We have updated some of our COVID-19 policies and protocols as we keep up with current CDC recommendations and state, local, and federal regulations/mandates.

Due to COVID-19, optometric practices face continue to face the  challenges of social distancing, person protective equipment, and other CDC recommendations.  There are some changes to our office procedures and policies that we would like to update you on.

  1.  We will require everyone entering our clinic to wear a facial covering. Options include: homemade scarf, mask, bandana, or handkerchief. Our Doctors and staff will also wear masks when coming into direct contact with others.  ALL patients  and optical customers entering the office will be required to have a face-mask, or cloth face covering upon entering our office and for the duration of their appointment.
  2. We will request all persons entering our office to wash or sanitize their hands.
  3.  We will promote a healthy environment.   The majority of our staff and all of our doctors have been vaccinated.   Any member of our team with a fever or taking a fever reducing medication will be asked to leave and return once we are able to obtain an accurate measure of their temperature.  Similarly, patients will be asked to reschedule their appointments until the same resolution has been reached. 
  4.  We will require ask all patients to fill out demographic information.  So please pay attention to texts and/or calls from our office.  Doing these things will minimize your time in our office, again helping with social distancing.
  5. We will promote social distancing measures throughout your visit. We will manage patient flow to limit over-crowding and will ask you to please DO NOT bring additional guests (that do not have an appointment) with you to your appointment.  ONLY the patients with an appointment or a customer needing optical services will be allowed in the office. 
  6.  We are doubling our efforts in maintaining a safe and clean environment. “High touch” areas (door knobs, reception, pens, counters, frames etc.) will be cleaned at a higher frequency throughout the day.  We will be using and EPA-approved solution called Pure&Clean that has shown to kill COVID-19.  If you require assistance, for example a medical assistant/caretaker or a parent of a minor child, one other guest will be allowed in the office with a face covering.  The additional guests will also be subjected to same disinfection protocols and temperature screening, as both patients and customers do.
  7.  We will be perform an Optomap on everyone, now and into the future, for ages 10 years old and older.  The Optomap provides a digital image of the inside of an eye and allows for the detection of many eye conditions.  There is a fee related to the Optomap, but it is our belief that this is part of gold standard eyecare.  The Optomap helps minimize your time in our office to help with social distancing and will be cleaned vigorously between all patients.   Younger patients can also do the Optomap; however, we are sometimes limited on age due to cooperation.  There are also other instances where the dilation will be done in addition to the Optomap, like Diabetes, cataracts, poor image quality, or other medical complaints/findings that necessitate such.
  8.  We will continue to provide curbside service for delivery of eye-wear or contact lenses when needed.  
  9.  We now offer an online feature to order your contact lenses and have them shipped to your home.  Please go to the “Shop” tab on the top right of our homepage to order 24/7.  We are NO LONGER extending contact lens prescriptions.  Click here to re-order your contacts (must have a valid prescription)
  10. We will continue to provide the same great care with everyone’s safety in mind!  We look forward to seeing our patient’s again!!

Any patients who do not wish to comply with our new policies or procedures will be asked to reschedule until the issues are resolved.